Frequently Asked Questions

Regional Pest Controller

Frequently asked questions about pest control:

Domestic FAQs

Are your treatments guaranteed?2017-12-17T15:10:36+00:00

Yes, though some pests may require more than one treatment to achieve control. You will be advised by our technicians if additional visits are needed. The price you are quoted will include all visits to your home. There are no hidden extras for your peace of mind.

Could I get a free survey?2017-12-17T15:09:16+00:00

Yes, a free survey/advice is given as standard. Depending on the infestation, small problems can be successfully identified and the solution diagnosed by a telephone call.

However, some major pest infestations need a survey. This is to establish the root of the problem and provide the most cost effective treatment. We can advise you on this.

Are the poisons you use safe and clean?2017-12-17T15:08:04+00:00

All the rodenticides and insecticides we use are the safest and cleanest currently available. Insecticides are non-staining and the majority are odour free. They are completely safe once the treated surfaces are dry. Rodenticides are placed in lockable, tamper-proof boxes where children or animals are present.

After carrying out a rodent treatment, is there likely to be a bad smell?2017-12-17T15:07:11+00:00

Should this occur, we will conduct a thorough search of the premises to remove any deceased rodents.

In the unfortunate event that a rodent has died in an inaccessible area, we will supply a ‘rodent deodorant’ to mask any unpleasant smells. Simply call us and we will return to add the deodorant. There is no charge for this service.

Can you use live/humane traps?2017-12-17T15:06:04+00:00

Yes. We have to abide by the current legislation around use of traps. If this is a must for you, just let us know when you call and we will discuss how we can accommodate this option.

Can you stop the pests from coming back?2017-12-17T15:05:05+00:00

This is known as proofing. In the case of rodents (rats, mice and squirrels) and birds we may be able to offer you a quotation to carry out proofing works to prevent pests from returning. It is not usually practical to proof against insects, though it is sometimes possible to proof against cluster flies. We will provide you with advice in all instances.

Do I need to do anything before you carry out an insect treatment?2017-12-17T15:04:03+00:00

Prior to a flea treatment we recommend that any pets have been treated by a vet.
All carpets and soft furnishings have been thoroughly vacuumed and that excess clutter has been removed from the floors.

For bedbugs we ask that all bed linen is removed and washed on a high temperature. If there are drawers under the bed, we ask that all items are removed from them, this also applies to bedside cabinets and other items of furniture around the bed.

Before our visit we will supply you with a detailed instruction sheet.

Do we have to leave the house while you are spray treating for insects?2017-12-17T15:02:19+00:00

In most cases, Yes, you must leave the premises while we are carrying out a spraying treatment and only return when treated surfaces are dry. This is usually 2-3 hours, depending on the materials treated. Once dry all surfaces are perfectly safe to touch.

Are your team insured?2017-12-17T14:58:13+00:00

Yes, Pest Boss has all the insurance protection you would expect a professional company to hold. This includes employers’ liability insurance up to £10 million and public liability insurance up to £5 million. This means we are fully covered in the unlikely event that something goes wrong at your home.

Commercial FAQs

Why do I need preventative pest control?2017-12-17T15:27:20+00:00

Pest infestation can occur unexpectedly. With preventative pest control in place at your business, you will be better equipped to cope with a pest infestation. With a risk of closure and heavy fines if you have a pest problem in a catering establishment, a pest prevention contract is a very worthwhile investment.

The other benefits of preventing pests from becoming established are your reputation as a responsible business owner. Your team will appreciate their surroundings, knowing you have invested in preventative pest control that will keep them safe and provide a clean working environment for them.

What types of pest do you deal with?2017-12-17T15:26:14+00:00

We can offer advice and help with a wide range of pests commonly found in offices, schools, catering facilities and any other commercial premises.

Anything from Ants to Wasps. We tailor a contract to suit your business and include all costs to keep your budgets on track.

What types of commercial customers do you have?2017-12-17T15:25:27+00:00

We have experience in servicing private estates, public sector customers, such as schools and charities, farms, office facilities managers, letting agents, and landlords who respect our excellent professional service.
If you own a small restaurant or run a multi-site operation, we can tailor our service to your needs.

What pest control products do you use?2017-12-17T15:24:13+00:00

We use as few chemicals as possible and do our best to prevent infestations occurring in the first place. Most importantly, our staff will never over-treat or carry out a treatment unless it is absolutely necessary.

We are firm believers in monitoring your premises before adding any rodenticides or insecticides.

How quickly can you respond to urgent calls?2017-12-17T15:23:02+00:00

Calls can be prioritised once we have spoken with you and have all the details about the issue. We always try to respond to urgent requests for treatment as soon as possible, either the same day or, at least, within 24 hours.

If you require an out of hours service, just speak directly with your allocated account manager.

How do I get a quote?2017-12-17T15:22:00+00:00

Call us to discuss your requirements. We will be quick to respond and if need be a surveyor will visit you before we submit you a formal quotation.

Can you help our organisation comply with government legislation?2017-12-17T15:21:17+00:00

Every industry is governed by its own health, safety and hygiene legislation.

We can discuss your company requirements and comply with the regulations that may affect you.

These may include:

• Prevention of Damage by Pests Act
• Health and Safety at Work Act
• Control of Pesticides Regulations
• Control of Substances Hazardous to Health Regulations
• Food Safety Act
• Food Safety (General Food Hygiene) Regulations
• Protection of Animals Act

Can I call you for pest control advice?2017-12-17T15:20:25+00:00

Yes, our clients can speak directly to their own account manager or call our office number for free advice on pest problems.

Are your staff qualified to treat all pests?2017-12-17T15:19:47+00:00

Yes. All staff are trained to Royal Society of Public Health Level 2 Certificate in Pest Control, we ensure that all work is performed to guidelines recommended by the RSPH.

Are your staff insured?2017-12-17T15:19:05+00:00

Yes, Pest Boss has all the insurance protection you would expect a professional company to hold. This includes employers’ liability insurance up to £10 million and public liability insurance up to £5 million. This means we are fully covered in the unlikely event that something goes wrong on your premises.

If you have any questions, please contact us

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